Privacy policy.

1. Who We Are

Milk Manchester provides private infant feeding support, including breastfeeding, bottle-feeding, and combination feeding, both online and in person. Your privacy is very important to us, and we are committed to protecting your personal data in line with UK data protection laws.

2. What Information We Collect

When you contact us or book a service, we may collect the following information:

  • Your name

  • Your email address

  • Your mobile number

  • Any details you choose to share in your message (e.g. feeding concerns, baby’s age, preferred dates)

If you book a consultation, we may also record relevant information during or after the session to support your care. This may include health-related notes where appropriate.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries

  • Provide breastfeeding and infant feeding support services

  • Keep internal records (such as appointment notes or support plans)

We do not send marketing emails or newsletters, and we do not sell your information to anyone.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit a contact form or enquiry

  • Contract – to provide support services you request

  • Legitimate interest – to manage our business responsibly and provide relevant follow-up

5. Data Sharing

Your information will not be shared with third parties, unless:

  • You give explicit permission

  • We are required to do so by law (e.g. safeguarding concerns)

If we use any secure third-party tools (such as Squarespace forms or email providers), they are chosen for their GDPR compliance.

6. Data Storage and Security

Your data is stored securely via trusted platforms (e.g. Squarespace, Gmail). We take steps to ensure your information is protected against unauthorised access, loss, or misuse.

We retain client records only as long as necessary — typically up to 7 years in line with best practice for health-related services — after which they are securely deleted.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct or delete your data

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact Emma Alexander at: emmaalexander47@hotmail.com

8. Cookies and Website Tracking

Our website may use basic cookies to improve your browsing experience. We currently do not use tracking or advertising cookies, but may update this in future. If we do, a cookie notice will be shown.

9. ICO Registration

As a provider of private support services collecting personal data, Milk Manchester may be required to register with the Information Commissioner’s Office (ICO). We are committed to complying fully with all applicable data protection requirements.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

If you have any questions about this policy or your data, please get in touch.
Email: emmaalexander47@hotmail.com
Website: www.milkmanchester.com